Shipping & Return Information
LOVE YOUR PRODUCTS OR RETURN IT FOR FREE.
What is your holiday return policy?
In honor of the holiday season, for orders placed between 10/2/23-12/31/23 we have extended our return policy to 60 days to give you more than enough time to try their favorite products. As always, if you are not satisfied, we invite you to return or exchange your product for free, minus shipping. To process a return, click here.
Effective January 1, 2024 we will revert back to our normal return policy of 30 days from the date of purchase.
What are your holiday shipping cut-offs?
Our team is working hard to process and deliver your items as soon as possible. We recommend that you complete your purchase(s) no later than midnight ET on 12/12 for standard shipping and midnight ET on 12/15 for priority shipping to receive in time for the holidays. Once your order has shipped, you will receive an email notification regarding your tracking information. It usually takes up to 3 business days for your order to be fulfilled and shipped by our team. Due to the holiday season, it may take an additional 2 business days to fulfill and ship your order. Standard shipping is FREE on all U.S. orders (excluding taxes). The total delivery time (excluding processing time) for standard shipping is within 7 business days. 3-day shipping is $8.99 on U.S. orders under $40 and $3.99 on orders $40+. Please note that any orders placed after 12 p.m. PST on Friday will process on the following Monday. We appreciate your patience and understanding as we get you your orders as quickly as possible!
Return Policy (Non-Holiday)
We proudly stand behind our products, and strive to provide an easy, stress-free customer experience. If you are unhappy with any item(s) you have received, we will gladly exchange or refund items and sales tax – minus the shipping charges – made within 30 days of purchase. No Questions Asked!
To process a Return, Exchange, Replacement or Request a Refund please click here to use our AUTOMATED PORTAL
- Using your order number and shipping zip code, you will be able to start your return or exchange process.
- Completing the process will provide you with a pre-paid return label.
- If you need to make an exchange, you will have the option to reselect products and schedule through our automated system.
- If you have any questions about the return process or would prefer to speak with a Customer Experience agent, please send us an email or click to chat live 24/7.
When will I get my refund?
If you ordered using a credit card, we will credit your account with the eligible amount within 14 business days from the date of a processed return. The credit should appear on your next statement, depending on the issuing bank and/or billing cycle. Unfortunately, we cannot refund your original shipping charges.
Can I return a gift card?
We do not accept returns for gift cards. Questions? Please Contact Us
All orders are shipped and delivered on business days (Monday through Friday, excluding major holidays).
Once your order is packed and processed, you will receive a tracking number to your email. It takes approximately 3-5 business days for the product to leave our warehouse.
STANDARD SHIPPING: Free Shipping & Returns on all U.S. Orders
- Most orders are delivered within 3-6 business days (Monday through Friday, excluding major holidays) from the order's ship date
3 DAY EXPRESS SHIPPING ($8.99 orders under $40 & $3.99 orders $40+)
- Most orders are delivered within 3 business days (Monday through Friday, excluding major holidays) from the order's ship date.
- Expedited shipping is not currently available for PO Box and APO shipping addresses
Some Common Questions & Answers
Q: Can I change or cancel my CoverFX.com order once it’s placed?
A: Once your order has been placed it cannot be cancelled or edited. Please Contact Us and one of our Customer Experience Experts will address for you.
Q: I received a shipment confirmation email, but the tracking # doesn’t work.
A: If your order shipped today, please allow at least 24 hours for the tracking information to upload to the tracking link. After that time period if you need assistance, please complete the service request form or Chat with a Pro.
Q: Need an update on my order status?
A: Packing and processing time is 3-5 business days following the date of your order. If your order shipped today, please allow at least 24 hours for the tracking information to upload to the tracking link. If you have not received an update to your email with an estimated date for delivery, please service request form or Chat with a Pro.
RETURN. REFUND & EXCHANGE POLICY
LOVE YOUR PRODUCTS OR RETURN IT FOR FREE.
We proudly stand behind our products, and strive to provide an easy, stress-free customer experience. If you are unhappy with an item(s) you received, we will gladly exchange or refund items and sales tax – minus the shipping charges made within 30 days of purchase. No Questions Asked!
Return/Exchange Request For Damaged Item(s)
Q: An item(s) within my package arrived broken. Do you offer replacements?
A: Our Customer Experience team is ready to resolve! Contact Us and complete the form & our Customer Experience Team will respond quickly, or Chat with a Pro.
Q: Can I return an individual item for an exchange in a kit for a different one?
A: You may request an individual item exchange, total kit exchange or kit refund. To submit a request for a replacement. please Contact Us and complete the form & our Customer Experience Team will respond quickly or Chat with a Pro.
Q: Can I use multiple coupons?
A: You may apply ONE coupon code per order (with the exception of Free Shipping).
We reserve the right to cancel any order due to ineligible use of coupon code and to modify or cancel an offer due to technical errors or unforeseen problems.
Coupon codes cannot be used or applied to orders already placed.
Supplies of all Free-gift offers are limited.
Delivery outside of the continental US could require 14+ business days to process.
*Please Note: International Shipping Rates below are inclusive of duties and taxes shown in US dollars.
*Please note we are not responsible for delays in delivery due to shipping or external conditions outside of our control. Thank you.
DOMESTIC SHIPPING RATES
|All U.S Orders
|$8.99 (orders under $40)
|$3.99 on Orders $40+
INTERNATIONAL SHIPPING RATES
*Please Note: Rates below are inclusive of duties and taxes shown in US dollars.
|Up to $49.99
|$50 and up
*Please note that for international deliveries, duties and taxes may apply in certain countries. These additional charges are imposed by the customs authorities of the respective country and are beyond our control.