Frequently Asked Questions

Standard delivery ships FedEx SmartPost (US orders) and DHL International Direct (CA Orders). US orders will arrive within 3-5 business days and CA orders will arrive within 7-10 business days. Please note: shipping time excludes our processing time of 1-2 business days.

Once orders are placed, the system will not allow editing. For immediate assistance please click to Chat with a Pro, or contact us via email at customerservice@coverfx.com as soon as possible.

You will receive order status and shipping updates to the email address associated with your order. If you have an account with us, you may log into your account and you will see the status of your order. For any questions related to your order status, please contact us at customerservice@coverfx.com.

Please check your inbox for a confirmation email to ensure your order was received. If you are unsure, please contact us at customerservice@coverfx.com. If you have an account with us, you may also log into your account to check if the order was received.

You will receive a refund for any out of stock items along with a confirmation email once the refund has been processed. If you like, you can email us at customerservice@coverfx.com and our Customer Experience team is happy to help you select an alternative product.

If your shade isn’t your perfect match or the product doesn't work for you, we will gladly refund or exchange items and sales tax for unopened or gently used products– minus the shipping charges made within 30 days of purchase. No questions asked. To process a return, exchange or refund request, please click here. You can also email us at customerservice@coverfx.com and our Customer Experience team will be happy to help you.

Cover FX Returns Address (if needed)
CoverFX
42 W 39th Street
16th Floor
New York, NY 10018

If you live in the US, CAN or UK we charge in your local currency. Outside of those regions we charge in USD.

Right now, we are available exclusively on coverfx.com

We offer standard shipping, and 2-day shipping options for US orders.
For International orders, we offer standard shipping through DHL International Direct.
Please note: our processing time of 1-2 business days is not included in shipping times.

Standard Shipping 10-14 business days
Standard shipping US: FREE
For international shipping please reference our shipping and returns page.

2-Day Express Shipping
2 business days: $15 USD

Yes, Cover FX currently ships internationally. Please note that for international deliveries, duties and taxes may apply in certain countries. These additional charges are imposed by the customs authorities of the respective country and are beyond our control.

No, Cover FX does not ship to P.O. boxes at this time. We apologize for any inconvenience.

Our live chat support team will be able to help you out and answer all your questions 24/7.

Great news: We offer free returns or exchanges on all Cover FX products within 30 days of receipt. If you need help or advice with your selection, reach out to our Customer Experience team at customerservice@coverfx.com or Chat Live, and we can help you find the right match for you.

Reach out to our Customer Experience team at customerservice@coverfx.com or Chat Live, and we can help you find the right match for you.

Our new shade range has been carefully developed to include versatile options for a broad range of skin tones in order to deliver the best shopping experience for our customers online. Our new shade range features new naming conventions that better align with tone and depth. If you are looking to find your match based on a previous Cover FX shade, please reach out to our Customer Experience team at customerservice@coverfx.com

We took customer feedback and enhanced our existing formula to improve upon the product. Doubling down on our philosophy to create skin-safe cosmetics that allow you to put a confident face forward, this revamped fan-favorite is even better than the original. This formula has been improved with the addition of even more skin-friendly ingredients than before. Probiotics, antioxidants and humectants have been added to help the skin stay supple and fresh while working to assist the skin from losing elasticity and brightness. Its coated pigments allow skin to look “skin-like” with a soft-focus smoothing effect. We’re so excited to reintroduce you to this better-than-ever formula. All our foundations remain skin-first formulas that are vegan, cruelty-free, mineral oil-free, fragrance-free, talc-free, gluten-free, paraben-free, phthalate-free, alkyl sulfate-free, coal tar-free, and paraffin-free.

We took customer feedback and enhanced our existing formula to improve the product you love. Doubling down on our philosophy to create skin-safe cosmetics that allow you to put a confident face forward, this revamped fan-favorite is even better than the original. We swapped heavy emollients, esters, and oils for better blendability, blurring capabilities, and a longer-lasting finish. All our foundations remain skin-first formulas that are vegan, cruelty-free, mineral oil-free, fragrance-free, talc-free, gluten-free, paraben-free, phthalate-free, alkyl sulfate-free, coal tar-free, and paraffin-free.

Look for the open jar icon on the back or bottom of the product or packaging for the PAO (Period After Opening). The number inside followed by the letter M indicates the shelf life of the product in months from the time opened. SPF products do not have this icon, and instead, are marked with an expiration date.

Yes, all of our products are 100% vegan and cruelty-free. We never test on animals.

All Cover FX products remain skin-first formulas that are vegan, cruelty-free, mineral oil-free, fragrance-free, talc-free, gluten-free, paraben-free, phthalate-free, alkyl sulfate-free, coal tar-free, and paraffin-free.

Yes, we use finely milled mica as a clean alternative to talc in many of our powder products. We also use it in our luminous finish products to impart a radiant shimmer.

Once an account has been created, customers can earn points and enjoy the benefits of our program. Earn points for every purchase made, earn discount codes and redeem points for discounts and other promotions.

Sign up by clicking here.

Our Rewards program is completely free and requires no fees.

Unfortunately, our program is available to only citizens of the United States.

Earn points for creating your account, following us on social media, and earn 1 point for every dollar spent

You can redeem rewards by logging into your account. Products – where applicable - can be redeemed on our reward page or in your bag. Additionally, discount codes can be redeemed at checkout.

Only one promotional code can be used per order.

Codes redeemed through point redemption do not expire. However, the birthday discount code will expire 2 weeks after receipt.

Good news! Points never expire.

Yes, the points spent on the redeemed product will be applied back to your account.

Unfortunately not, you are only eligible to earn rewards on items you’ve purchased and not returned.

An email will be sent on your birthday with your birthday code. Enter your code at checkout to redeem your discount. The birthday discount code will expire 2 weeks after receipt.

Yes, if purchased on CoverFX.com we will update your account with your previous purchases. However, purchases from other retailers are not eligible for points.

If the email used at checkout is the same as your loyalty email, your purchase will automatically update your account. However, if a different email is used at checkout, please email us at customerservice@coverfx.com for assistance.

Yes. All of your points transfer over with the new program. You can redeem them by logging into your account on the new site. Products – where applicable - can be redeemed on our reward page or in your bag. Additionally, discount codes can be redeemed at checkout.

Yes, to apply for our affiliate program please click here.

You can contact us through our Contact Page! We will be happy to assist you.