We're truly sorry to hear about your experience with receiving what appears to be a used Concealing & Setting Sponge, A. This is completely unacceptable and not at all representative of our product quality standards. Every sponge we sell should be brand new, properly sealed, and in pristine condition, regardless of whether it's on clearance or not.
The broken seal and makeup residue you've described is deeply concerning, as we maintain strict quality control measures to ensure all our products reach our customers in perfect condition. This situation clearly indicates a serious error that we need to investigate.
Please reach out to us directly at customerservice@coverfx.com so we can make this right for you immediately. Your health and satisfaction are our top priorities, and we take these quality issues very seriously.